Patient & Visitors

Welcome to King's College Hospital London Jeddah

Our goal is to ensure you have access to the best in healthcare, when you need it, supported by our expert teams to ensure your experience is personalized and seamless

We are committed to everyone's right for comprehensive healthcare in a safe and sound environment, respecting you, considering your dignity, and preserving your rights without any discrimination based on age, gender, ethnicity, origin, religion, or any other consideration.

Let us introduce you to your Patient Journey

Becoming a Patient

"At Kings, accessing medical care for you or your family is a seamless process We have multiple channels to connect with us, through our website, our apps and our call center"

Your Visit

We are committed to delivering a seamless patient journey, managed by highly trained teams with empathy & compassion at the heart of everything we do

Hospitality

Experience the finest hospitality whilst at King's, from our menus to comfortable surroundings in your rooms we are committed to meeting all of your expectations

Customer Care Representatives

Customer Care Department is here to assist you with any questions, concerns, or needs that you may have during your stay in the hospital. Patient Care Representatives can:

  • Ensure that you have a comfortable and seamless patient experience with us.
  • Support you and your family to resolve any concerns your may have during your stay.
  • Serve as liaisons between your family and the healthcare staff in the operating room and intensive care waiting rooms.

Feedback, Comments & Complaints

Whether you are a patient, relative or a visitor to our hospital, we want to ensure that your experience is a positive one.

We value all feedback following your visit to our hospital. We ask that if you do encounter any problems, however small, you let us know. We are continually striving to improve our service and care, and your comments and feedback are invaluable in helping us to do this

Ways to Leave Your Feedback

  • Speak to a member of staff: Evey department has a Manager who will be able to support you in person
  • Complete a Patient Feedback Questionnaire: This can be accesssed…..

Written complaint: We have a formal complaint process which we will support you to access through our Customer Care Representatives

Patient Rights and Responsibilities

As a patient, you and your family have the right to:

Get fair medical care regardless of race, gender, religion, and disability at all times and under all conditions.

Know the name of your treating physician and of those who are taking care of you.

Have an atmosphere that respects your personal privacy where you can discuss openly and in full confidentiality everything about your illness.

Know all the benefits/risks related to your medical procedures and sign an informed consent related to your medical care.

Accept or refuse medical care/ treatment and to be told of the medical outcomes of refusal and to sign the consent for that purpose.

Be involved in the decision-making of your care plan.

Expect prompt and effective assessment and treatment of pain.

Have access to a patient advocacy representative or hospital administrator upon request or complaint at any time.

Have a second opinion following the KCHJ administrative and financial rules and regulations.

As a patient, you have the responsibility to:

Know and follow Kingdom of Saudi Arabia and KCHJ rules and regulations.

Maintain the KCHJ NON-SMOKING policy.

Be considerate of the rights of other patients and hospital personnel.

Follow the treatment plan recommended by your doctor, including following the instructions of your nurses and other health care providers.

Help maintain hospital properties from destruction.

Pay all your financial obligations associated with your care, admission, or any other services.

Complete all forms requested by the hospital when having an operation, or procedure.

Signing the leaving “Against Medical Advice” form if you insist on leaving against medical advice.

Make all necessary precautions not to infect others in case you were told that you have a contagious disease, and you should inform your spouse/immediate family about the disease.

Provide accurate and complete information concerning your present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.

Report any perceived risks in your care and unexpected changes in your condition to the responsible practitioner.

VIP & Protocol
Services

"At our hospital, we seamlessly blend exceptional care with unparalleled comfort, placing utmost importance on efficiency and discretion in all our services. Your privacy is our top priority, and we are dedicated to maintaining strict appointment schedules while guiding you through every stage of your journey. With our private VIP entrance and executive clinics, we ensure an exclusive and premium level of care, guaranteeing a smooth and seamless experience. Explore our executive programs, where comprehensive examinations are meticulously tailored to meet your specific needs. Whether you require a thorough health assessment or specialized care for particular conditions, rest assured, we are committed to delivering the highest standards of care and quality with attention to details at every step of your presence with us. With us, you will experience exceptional personalized care designed to suit your need"

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